How much does shipping cost?
We provide FREE DHL Express Shipping on all orders over USD$250.00 (estimated delivery time 2-7 business days depending on the destination).
We currently ship to the United States, Canada, Mexico, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam, Hong Kong, India, Cambodia, Indonesia, Japan, Laos, China, Macau, Malaysia, Pakistan, Philippines, Fiji, Papua New Guinea and Brunei.
If your location is not listed, contact email@example.com for a shipping cost estimate.
DHL Express Shipping is available for a flat rate of USD$15.00 on all orders under USD$250.00, for participating countries mentioned above (estimated delivery time 2-7 business days depending on the destination).
For more information on shipping, see our shipping page.
How long will my order take to arrive?
Your order will be processed, packed and shipped within 24 hours of placing your order (excluding weekends and public holidays). Delivery time will vary depending on your location and depending on which shipping option you select. For more information, please contact firstname.lastname@example.org or see our shipping page for more details.
How can I track my order?
Your tracking information can be found on your shipping confirmation email which will be sent to you once your order has been packed and shipped. If you are unable to track your order, please contact email@example.com.
How do I amend/cancel my order?
Please contact firstname.lastname@example.org as soon as possible to amend the delivery address or to change items in your order.
Returns & Exchanges
What is your returns policy?
Your happiness is the most important thing to us here at BONDI BORN, so if you’re not 100% happy with your purchase, you are welcome to return the item within 14 days of receiving it for either a full refund, exchange or credit. Please see our shipping for more details.
It is the customers responsibility to have your order returned to our Sydney warehouse before we are able to process a refund or exchange.
Please email email@example.com if you'd like to request to return or exchange an item. Within the next working day, we will email you confirmation of your request and provide full details on where to send the return.
BONDI BORN is not responsible for the cost of returning the item or any shipments which are lost in transit upon being returned to us.
Can I return Sale items?
Promotional sale items are eligible for return or exchange, providing you notify us within 14 days of receiving your order. Once this timeframe has passed, we will not be able to process the refund or exchange.
Item(s) purchased that are described as 'Final Sale' are not eligible for a refund, but may be exchanged once for a different size or item of the same or greater price.
How do I make a return or exchange?
Follow the prompts here to request a return or exchange.
I’ve sent some items back from my order. Have you received them?
Provide tracking information of your return shipment to firstname.lastname@example.org once you have booked it so we can keep a close eye on your return order as it is in transit. Once we receive your return, we will inspect the returned garment(s) to ensure it meets our return standards. We will then process your refund or your replacement order within 24 hours of receiving your return (excluding weekends and public holidays). Once your return has been processed, you will receive an automated email. The funds may then take up to 10 business days to appear in your account.
What payment methods do you accept online?
We accept Visa, MasterCard, Amex, PayPal, Google Pay, as well as Afterpay.
Am I liable for Tax, Customs or Duties on my order?
Not if your country has a Free Trade Agreement with Australia. Yes, if your country charges tax or duties on imports from Australia.
All BONDI BORN garments are made in Australia, so you should not be charged any taxes or duties on import if your country has a Free Trade Agreement with Australia. In these cases, no taxes or duties should be charged.
We suggest that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.
These countries currently have Free Trade Agreements with Australia.
United States of America
See our shipping & returns page for more information.
Which currency will my payment be processed in?
All orders placed via this website will be processed in USD.
Duties & Taxes
Are import duties and taxes included in my order total?
No, we do not include import duties and taxes in your BONDI BORN order total.
Customers are liable for any taxes, duties and/or Customs Charges, that are applicable to your order, charged by your local Customs Service.
We suggest that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises. Customs duties or taxes are not payable by BONDI BORN and you will not be reimbursed for any duties or taxes charges.
What happens if I refuse to pay these fees?
If you refuse to pay these fees, your shipment will be returned to us and you will be charged for any additional costs involved in returning the shipment. In the instance that you refuse to pay these fees, you will not be refunded until your order has been returned to BONDI BORN safely.
If I return an item, will import fees be applied again?
If you choose to return your order, additional import duties and taxes may apply to the return shipment back to BONDI BORN Australia.
If I exchange an item, will import fees be applied again?
If you choose to exchange your order, additional import duties and taxes may apply to the return and exchange shipment, to and from BONDI BORN Australia.
What size should I order?
Sizing on this site is in US dress sizes.
Using a soft tape measure, measure your bust & hips at their largest point and refer to the guide to understand what size will be the best fit for you.
Our Sculpteur fabric is designed to fit firm. Size up if you are between sizes.
Do your swimwear products have removable bra cups?
Most of our one-piece swimwear and bikini tops have removable bra cups, however some pieces may not include bra cups. Please refer to each individual product description for details or contact email@example.com if you have any questions regarding sizing & fit.
I have a coupon code/voucher, but it’s not working!
How can I contact you?
Email firstname.lastname@example.org for all general enquiries. We will try to respond by the next business day.