FREE FedEx Ground Service available on all orders (Estimated delivery time 1-5 business days. Available to U.S. customers only).
FedEx 2day Shipping also available on all orders, for a flat rate of $15 (Estimated delivery time 1-2 business days. Available to U.S. customers only).
FedEx Economy Service available to Canada and Mexico, for a flat rate of $15 (Estimated delivery time 2-4 business days).
The customer is responsible for any taxes and duties for importing into your country from the U.S.
Note. When ordering items from our collections, a signature may be required upon delivery.
Please view our Terms & Conditions regarding Customs, Import Duties & Taxes.
Your happiness is the most important thing to us here at Bondi Born, so if you’re not 100% happy with your order, you can return your full priced item(s)* to us FREE within 28 days of receipt for a full refund or exchange.
Please be advised, we do not accept refunds on promotional sale item(s)** - we only offer exchanges to the same value or more. Please contact us within 14 days of receiving your order for an exchange. Once this timeframe has passed, we will not be able to process the exchange.
Items purchased during "Final / End of Season" sales are not eligible for returns.
*'Full priced' refers to products that are not already discounted on the website. You can return items where you have applied a discount code at checkout.
**"Promotional Sale' refers to products that have been discounted during an online promotion.
HOW TO RETURN YOUR ITEM(S)
If you wish to exchange your item(s), simply click on the Returns link on our website. If you have difficulties with your exchange or have any questions, please get in touch via the Contact page on our website, citing your order number, the item(s) being exchanged and reason(s) for exchanging.
Once your exchange is registered with us and approved, we will email you a FREE returns label to put on the package and post it back to us. Once your return has been received and inspected by our team, the replacement will be sent out.
Items being exchanged must be unworn and unused, with the original tags and hygienic seal attached and in the original packaging. Any returns that do not meet the requirements of our returns policy, will not be accepted and no refund/exchange awarded. For more information, please see our Terms & Conditions.
Please be advised, in the event you are exchanging promotional sale item(s) - of which you cannot receive a refund, you will be provided a credit note to use on your next order, to the value of the items returned to us.
At Bondi Born, you can return any full priced item for a full refund.
Only returns where the item was paid for at full price and are received by our warehouse within 28 days of receipt of the order will be refunded.
We will refund the amount you paid when you purchased the item(s) on the basis you paid the full price - this does not include promotional sale items, read more above under 'Returns'. We will not refund any shipping costs.
Any items that do not meet the requirements outlined in our Returns policy, will not be refunded. For example, items returned without their hygienic seal in place will not be refunded. All goods will be inspected on return.
All returned items are your responsibility until they reach our HQ - so make sure you re-package your swimwear properly and in its original packaging.
We are not responsible for any items that are returned to us by mistake or without prior communication from you.
It can take up to 7 business days for your returned item(s) to reach us. We'll send you an email to let you know once it has been received and your refund has been processed. Once your refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to be reflected in your account.
For full information on returns and refunds, please see our Terms & Conditions.
We offer FREE FedEx Ground Service on all U.S. orders.
CUSTOMS, IMPORT DUTIES & TAXES
You are responsible for Customs, Import Duty and Tax charges on your behalf, which are levied once a shipment reaches your country.
If you require more information on this, please contact your local authority on tax and duty rates for imports from the U.S.