FREE DHL Express Shipping from Australia on all orders over $200.

 Asian Countries Estimate 5+ Days Shipping Time

North American Countries Estimate 7+ Days Shipping Time

Middle East & Russia Allow 9+ Days Shipping time

The customer is responsible for any taxes and duties
for importing into your country from Australia.
 

Note. When ordering items from our collections, a signature will be required.

Please view our Terms & Conditions regarding Customs, Import Duties & Taxes.

 

 

Your happiness is the most important thing to us here at Bondi Born, so if you’re not 100% happy with your order, you can return your full priced item(s)* to us within 28 days of receipt for a full refund.

Please be advised, we do not accept returns on sale items - we only offer exchanges to the same value or more.

*'Full priced' refer to products that are not already discounted on the website. You can return items where you have applied a discount code at checkout.

 

 

HOW TO RETURN YOUR ITEM(S)

 

To process your return, simply get in touch via delivery@bondiborn.com or via the Contact page on our website, citing your order number, the item(s) being returned and reason(s) for returning.
All item(s) must be returned within 28 days of receiving your order, they must be unworn and unused with the original tags and hygienic seal attached and in the original packaging.
You are solely responsible for returning your item(s) to us, so please choose a trackable service.
Any returns that do not meet the requirements of our returns policy, will not be accepted and no refund awarded. For more information, please see our Terms & Conditions.
Once we have confirmed your return via email, we will advise you of a returns address.

 

EXCHANGES

 

If you want to exchange any items, you’ll simply need to place a new order for those items.

Any full priced items returned to us, are only applicable for refunds.

We suggest letting us know if you are planning to order a new size or colour so we can provide you as smooth a process as possible with your new order.

Please be advised, in the event you are exchanging sale item(s) - of which you cannot receive a refund - you will be provided a credit note to use on your new order to the value of the items returned to us.

 

REFUNDS

 

At Bondi Born, you can return any full priced item for a full refund.

Only returns where the item was paid for at full price and are received by our warehouse within 28 days of receipt of the order will be refunded.

We will refund the amount you paid when you purchased the item(s) on the basis you paid the full price - this does not include sale items, read more above under 'Returns'. We will not refund any shipping costs.

Any items that do not meet the requirements outlined in our Returns policy, will not be refunded. For example, items returned without their hygienic seal in place will not be refunded. All goods will be inspected on return.

All returned items are your responsibility until they reach our HQ - so make sure you re-package your swimwear properly and in its original packaging.

 

We are not responsible for any items that are returned to us by mistake or without prior communication from you.

It can take up to 7 business days for your returned item(s) to reach us. We'll send you an email to let you know once it has been received and your refund has been processed. Once your refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to be reflected in your account.

For full information on returns and refunds, please see our Terms & Conditions.

 

 

HELPFUL INFORMATION

 

FREE SHIPPING

We offer FREE DHL Express shipping on all orders over $200.

In the event your order value is equal to or over $200 and you require Express shipping, you will be required to pay a small fee for this service.

  

SIGNATURE REQUIRED

Due to the luxury nature of our collection, the majority of orders will require a signature for delivery.

If the courier is unable to obtain a signature, then they will leave a card with instructions on how to obtain your parcel. Depending on the carrier we have chosen, this may be either your local Post Office or to arrange a redelivery and will depend on the delivery method.

 

CUSTOMS, IMPORT DUTIES & TAXES

You are responsible for Customs, Import Duty and Tax charges on your behalf, which are levied once a shipment reaches your country.

If you require more information on this, please contact your local authority on tax and duty rates for imports from Australia.